Meet Kyle Strawn: Agent Spotlight

Next up on our agent spotlight is Kyle Strawn, insurance agent in our Delphos branch at Hickey-Morris. We hope you enjoy getting to know him!

Tell us a little about yourself, family and hobbies

KS: I am originally from Van Wert. My parents, myself and two siblings moved to Lima when I was in 7th grade, which then led to me graduating from Shawnee High School. From there, I went onto go to college at Adrian College, where I received my degree in business management and played baseball for four years. In August 2017 I married my now wife, Lindsay Wicker, who is also from Van Wert. We are expecting a little baby girl summer of 2018! Most of my hobbies include involvement in sports. I grew up with sports in my life and I love being around them. Whether it’s coaching youth/high school baseball, or it’s a pick-up basketball game, sports are one of my favorite things to do.  My wife and I are very family oriented. We spend a lot of our free time with our families.

How long have you been in the insurance business?

KS: I have been in the insurance industry for five and a half years. I started right out of college in 2012 with Auto-Owners insurance. I started in commercial lines underwriting and then took a transfer to the home office in Lansing MI, and then took a job as a marketing rep in Toledo. I joined Hickey-Morris Insurance and the Leland Smith group in September of 2016, and have been here ever since.At Hickey Morris Ins. I handle personal lines, commercial lines, life, and flood insurance.

What is the most rewarding aspect of working in this field?

KS: The thing I enjoy the most in this business is helping people become whole again. Insurance is something that everybody pays for, in hopes that we never have to use it. In the event that we do have to use it, I like the fact, that we as agents, with the backing of the companies, are able to put people back together in a time they need it the most. In the time of a loss, agents are the first phone call that is made. Whether it’s an auto accident, house fire, etc., we are going to be the ones to get the call for help. When someone needs us most, we are there to help.

Is there one thing you wish others could understand about insurance?

KS: I wish that people would understand the true value of using an independent agent. In a quickly changing world, there are a lot of avenues to receive your insurance. Many think the best option is to jump online, find the cheapest policy out there, and go with that. The cheapest option is not always the best. As an independent agent, we can offer expertise in the field. We can make sure you have the correct coverage at the right price. In the event of a loss, we are able to understand what should be covered and what shouldn’t, and also intervene when needed. That service is not provided through some of the other sources.

What do you enjoy most about working at LSI?

KS: The thing I like the most about being a part of this agency is the family atmosphere. It’s a small town, family-run agency that treats its employees like family. I love the involvement in the community. It’s great to walk around town and see how much our agency is able to give back.

Thanks for all you do for us at LSI, Kyle. We are so glad to have you on our team!

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Safely Getting Home after Ringing in the New Year

With the holiday season upon us, it is also the time of the year with a number of parties to attend. In fact, New Year’s Eve is just around the corner. Sometimes you end up drinking more than you normally would at these events—it is the time known for being merry and bright, after all! While it may be okay to consume more alcohol than you intended, it is NEVER okay to drive after doing so. With many options quite literally at your fingertips, there is no excuse for drunk driving. We’ve compiled a list of options to consider as you prepare to celebrate (and arrive home afterward) safely:

  1. Schedule an Uber or a Lyft ride. Seriously, it can’t get any easier than this. All you have to do is download the app before heading out, and with the touch of your finger, your ride for the evening is paid for.
  2. Hail (or in our case, call) a cab. Yes, those yellow cars still do exist. Van Wert also has a local taxi available. Be sure to give them a call!
  3. Ask a friend or family member to serve as DD for the evening. Not everyone is interested in drinking to ring in the New Year. All you have to do is ask a pal to be on hand when you are ready to call it a night. You can always return the favor and offer to be DD next time!
  4. If celebrating at a family or friend’s house, ask to stay! If you are celebrating in the home of a family or friend, you can always ask to stay over. Even if not ideal, your family or friend would much rather you crash at their place than risk being a danger to others and yourself while driving drunk.
  5. Check National Directory of Designated Drivers. Not sure who to contact or what resources are available in your area? Check out this website and also AAA for a list of information.

There truly is no excuse to drive under the influence of alcohol. Though this is a time of year to celebrate, there are easy ways to do so safely, not recklessly.

For more, check out Erie Insurance’s blog: “5 Ways to Get a Designated Driver on New Year’s Eve,” December 21st, 2017,

Agent Spotlight: Meet Lisa

We are officially back in action on the blog! For our latest agent spotlight, we thought we’d feature Lisa Horstman, one of the newest members of LSI. We hope you enjoy getting to know her just as much as we enjoy having her as part of the LSI family.

Tell us a little about yourself, your family, and any hobbies outside of insurance.

LH: I have been married to Terry (Fuzz) for 25 years.  Together we have 3 children, Stephanie age 21, Alena age 19, and Trevor age 15. I enjoy spending time with my family and attending their many sporting activities. They keep me busy cheering them on at soccer, softball, bowling and track.

How did you get started in insurance and what lines do you handle?

LH: I graduated from International Business College on a Friday and started my first insurance job on a Monday. I’ve been in insurance for 28 years now, mainly working with personal lines.

What do you like most about working in the insurance field?

LH: I enjoy finding the customers the best coverage for the best price. I can understand the struggle of affordable insurance, as I have young drivers in the household.

What has been one of your favorite parts about working at LSI so far?

LH: I experienced my first golf outing in September while working here. I was nervous about trying something new, but the LSI family sang me Happy Birthday before heading out to the course. It turns out you can teach an “old dog” new tricks! I had a great time and am looking forward to next year’s golf outing.

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Thanks for all you do for us, Lisa! You rock!

Long Time No See

Hello? Anyone still out there? Sorry for the incredibly long radio silence on our end. We hope our readers are still with us! Just a quick post to let you know that we are still here and in the process of putting together lots of upcoming posts on all things insurance. We also have some staff spotlights that were sorely neglected…we have a few new members (and some long-time LSI staff that have yet to be featured) that we’d love for you to get to know better 🙂

Stay tuned! We promise we will be back in action soon.

Agent Spotlight: Meet Luke

For our sixth agent spotlight, we decided to feature Luke Lichtensteiger, our farm insurance agent, farmer, and pretty much all around farm extraordinaire! We hope you enjoy getting to know Luke just as much as we enjoy having him on our team. Thanks for all you contribute to LSI (including the laughs), Luke. You rock! 🙂

AC: Tell us a little bit about yourself, your family, and any hobbies outside of farming and insurance. 

LL: I have been married to my wife Kristin for 7 years since June of 2009. Together Kristin and I have three kids: Tate, who is 5, Mila who is 4, and Jep who is one and half. We also have a little boy along the way, due in November. Aside from farming and insurance, I enjoy playing with my kids and hanging out with my entire family. I also like to play golf and volleyball when I have a free moment, as well as watching football.

AC: How did you get started in working with insurance and farming? Did one sort of lead you to another?   

LL: I graduated from Saint Francis in 2009, where I received a degree in business administration with a concentration in finance. When I came back home, I was planning on farming as my full-time job. However, my grandpa came up to me and asked if I was going to be looking for another full-time job. I took that as my cue to consider a second job. It really was not until he said that, that I began looking for something alongside farming.

My family and I grew up next to the Myers’, and one night in 2009, Kristin and I were taking a walk down the road when we passed Randy and Betty. He actually asked me on the spot if I would be interested in working for LSI, and the rest is history. The funny part is I had just spent the entire day sending my resume to many of the banks around town, hoping to work with finance and agriculture credit. It’s crazy how everything worked out from that walk. I’ve been here ever since.

AC: How do you think being a farmer has benefited you in selling farm insurance to your clients?

LL: As a farmer, I  get to see first-hand the changes of new equipment, technology, and techniques, which in turn helps me better relate to my clients who are doing the very same thing. Because of that, I can take my experience as a farmer and help my clients find and understand the coverage that works best for their particular property.

AC: What do you like most about the Van Wert surrounding area and communities? 

LL: I love that no matter where you go in the county, people know you and are always open and willing to talk to you. It’s a welcoming environment and a great place to raise a family.

AC: Any fun fact about yourself that people usually don’t know? 

LL: I have my State FFA degree, which is something a lot of people may not know about me.

AC: Why do you love working at LSI? Any favorite aspect about working with insurance? 

LL: My favorite part about this job is working with the many farmers, and getting to hear the different ways they manage and run their farms. As far as working at LSI, I love the many friendships I have developed over the years of working here, and also the way you get treated like you’ve always been a part of this work family from day one.

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What Can You Do With Our LSI App?

Have you heard about our Leland Smith Insurance app, and are wondering what the heck you can do with it? Well look no further! Our user-friendly app can do multiple things, and we’ve compiled a list right here:

  1. Start a claim either by phone, through a quick online form, or with accident services
  2. Request a quote on commercial, home, auto, life, or health insurance
  3. Make your insurance payment
  4. Securely store your auto ID cards and account information
  5. Dial accident support
  6. Refer a friend
  7. Request policy and certificate information
  8. Get directions to our office
  9. Plug in your favorite repair shop
  10. Add your roadside assistance company
  11. Lookup nearby hotels, gas stations, towing services and taxis
  12. Keep a running inventory of your household items
  13. Add accident history
  14. Hold a contact list of all LSI agents and supporting insurance companies
  15. Direct links to our Facebook, website, and blog
  16. Lookup your medical provider

As you can see, this app can do a heck of a lot in making insurance much more convenient for everyone. So what are you waiting for? Search “Leland Smith Insurance” in the Appstore and download to your iPhone or Android for FREE. Seriously. It’s free and user-friendly. Give it a try! IMG_1754.PNG